Quicktime - não da pra remover

[sylar 0]

Olá,Não consigo remover o Quicktime nem usar o itunes.... na remoção da erro fatal durante a instalação e o itunes não abre. Alguém pode me ajudar com isso?Valeu!

[Sr.SmitH 0]

Amigo,

 

Bom Dia! Faça o seguintes procedimentos:

 

Antes de remover o Quick Time, certifique-se de fecha-lo ali na barra do menu iniciar do windows, perto do relógio do sistema. Em seguida, aponte pra PAINEL DE CONTROLE/Adicionar Remover Programas/QUICK TIME.

 

Caso mesmo assim não consiga remover, baixe essa ferramenta aqui Download Hijackthis instale-a em seguida caso tenha dúvidas de como utiliza-la acesse http://linhadefensiva.com.br e solicite ajuda aos membros do fórum.

Observação: Essa ferramenta, você usará para retirar as entradas inválidas que haja no sistema.

 

Para instalar o Itunes de maneira correta, certifique-se de que o Software já está com uma nova atualização, baixe a mais recente e tente reinstala-lo.

 

Bye...

 

Sr.SmitH

[sylar 0]

Fala Sr.Smith!

 

Então, de fato não da pra remover, o uninstall roda sempre (clicando em "reparar" no painel de controle), nao removendo mesmo assim, e o "remover" do "Adicionar/Remover Programas" trava sempre e da o tal do erro fatal. Bom, eis o log do HijackThis.. nao sei se tem algo de errado mas se puder me ajudar eu agradeço!

 

Logfile of HijackThis v1.99.1

Scan saved at 11:56:12, on 21/4/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16414)

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\AppCore\AppSvc32.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Arquivos de programas\Java\j2re1.4.2_03\bin\jusched.exe

C:\WINDOWS\system32\ICO.EXE

C:\WINDOWS\stsystra.exe

C:\Arquivos De Programas\Intel\Intel Matrix Storage Manager\Iaanotif.exe

C:\Arquivos de programas\Dell\Media Experience\DMXLauncher.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\WINDOWS\system32\Pmxmiced.exe

C:\Arquivos de programas\Arquivos comuns\InstallShield\UpdateService\issch.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe

C:\Arquivos de programas\Google\Google Desktop Search\GoogleDesktop.exe

C:\Arquivos de programas\Google\Google Desktop Search\GoogleDesktopIndex.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Arquivos de programas\Messenger\msmsgs.exe

C:\Arquivos de programas\Google\Google Desktop Search\GoogleDesktopCrawl.exe

C:\Arquivos de programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Arquivos De Programas\Intel\Intel Matrix Storage Manager\Iaantmon.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\msiexec.exe

C:\Arquivos de programas\Mozilla Firefox\firefox.exe

C:\Arquivos de programas\uTorrent\utorrent.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\hijackthis\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com.br/ig/dell?hl=pt-BR&client=dell-row-rel&channel=br&ibd=0070315

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com.br/ig/dell?hl=pt-BR&client=dell-row-rel&channel=br&ibd=0070315

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com.br/ig/dell?hl=pt-BR&client=dell-row-rel&channel=br&ibd=0070315

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Arquivos de programas\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Arquivos de programas\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.0\NppBho.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\WINDOWS\Downloaded Program Files\gbiehCef.dll

O2 - BHO: G-Buster Browser Defense Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\WINDOWS\Downloaded Program Files\gbiehuni.dll

O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Arquivos de programas\BAE\BAE.dll

O3 - Toolbar: Exibir Barra de ferramentas do Norton - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.0\UIBHO.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Arquivos de programas\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Arquivos de programas\Java\j2re1.4.2_03\bin\jusched.exe

O4 - HKLM\..\Run: [PMX Daemon] ICO.EXE

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [iAAnotif] C:\Arquivos De Programas\Intel\Intel Matrix Storage Manager\Iaanotif.exe

O4 - HKLM\..\Run: [DMXLauncher] C:\Arquivos de programas\Dell\Media Experience\DMXLauncher.exe

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [iSUSPM Startup] C:\ARQUIV~1\ARQUIV~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Arquivos de programas\Arquivos comuns\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe

O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [osCheck] "C:\Arquivos de programas\Norton Internet Security\osCheck.exe"

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Arquivos de programas\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O11 - Options group: [iNTERNATIONAL] International*

O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1175029486267

O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399003} (GbPluginObj Class) - https://imagem.caixa.gov.br/cab/GbPluginCef.cab

O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399008} (GbPluginObj Class) - https://clickbanking.unibanco.com.br/GbPlug...GbPluginUni.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{8A3E78E3-EDB3-4734-956E-A6938FF0EA6C}: NameServer = 200.204.0.10 200.204.0.138

O17 - HKLM\System\CS1\Services\Tcpip\..\{8A3E78E3-EDB3-4734-956E-A6938FF0EA6C}: NameServer = 200.204.0.10 200.204.0.138

O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL

O20 - AppInit_DLLs: C:\ARQUIV~1\Google\GOOGLE~1\GOEC62~1.DLL

O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll

O23 - Service: Agendador do LiveUpdate automático - Symantec Corporation - C:\Arquivos de programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)

O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\VAScanner\comHost.exe

O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia LTDA - C:\Arquivos de programas\GbPlugin\GbpSv.exe

O23 - Service: GoogleDesktopManager - Google - C:\Arquivos de programas\Google\Google Desktop Search\GoogleDesktopManager.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Arquivos De Programas\Intel\Intel Matrix Storage Manager\Iaantmon.exe

O23 - Service: iPod Service - Unknown owner - C:\Arquivos de programas\iPod\bin\iPodService.exe (file missing)

O23 - Service: Validação de senha de Symantec IS (ISPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Norton Internet Security\isPwdSvc.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\ARQUIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\AppCore\AppSvc32.exe