Envio de email com cópia

Bom dia, sou novo na área.

Estou trabalhando em um sistema de chamados, só que peguei ele em andamento e estou meio perdido.

Preciso que o sistema envie um alerta quando o usuário abrir um chamado. Quando o usuário abri o chamado vai uma mensagem pro usuário, mais pra min não está chegando. Já tentei de tudo, se alguém poder me ajudar.

Segue abaixo os arquivos utilizados:

*************UserMailerInterface.php***********************

<?php

namespace Care\Mailers;

use Care\User;

interface UserMailerInterface
{
/**
* e-mail aos usuários
* @param User $user

 * @return mixed
 */
 public function welcome(User $user);

 public function TicketOpened(User $user);

}

*************User.php***********************

<?php

namespace Care\Mailers\Swift;

use Care\Mailers\UserMailerInterface;
use Care\User;

class UserMailer extends Mailer implements UserMailerInterface
{
/**
* Send welcome email to new registered users
* @param User $user

 * @return mixed|void
 */
 public function welcome(User $user)
 {
 $view = 'emails.welcome';
 $subject = 'Bem-vindo ao Sistema de Chamados TP Tech';
 $data = [
 'name' => $user->name
 ];

 return $this->sendTo($user->email, $subject, $view, $data);
 }

 public function TicketOpened(User $user)
 {
 $view = 'emails.new-ticket';
 $subject = 'Novo chamado foi inaugurado';
 $data = [
 'name' => $user->name
 ];

 return $this->sendTo($user->email, $subject, $view, $data);
 }
}

*************Mailer.php*********************

<?php

namespace Care\Mailers\Swift;

use Mail;

abstract class Mailer
{
/**
* Core Mailer
* @param $email
* @param $subject
* @param $view
* @param array $data
*/

 public function sendTo($email, $subject, $view, $data = [])
 {
 Mail::queue($view, $data, function ($message) use ($email, $subject) {
 $message->to($email)
 ->subject($subject);
 });
 }
}

*************TicketsControler.php*********************

<?php
namespace Client;

use Care\Forms\SubmitTicketForm;
use Care\Mailers\UserMailerInterface;
use Care\Repositories\TicketsRepositoryInterface;
use Care\Repositories\AttachmentsRepositoryInterface;
use Care\Repositories\UsersRepositoryInterface;
use Care\Facades\Uploader;
use BaseController;
use Illuminate\Support\Facades\Auth;
use View;
use Redirect;
use Input;

class TicketsController extends BaseController
{

 protected $ticketForm;
 protected $tickets;
 protected $users;
 protected $attachments;
 protected $userMailer;

 function __construct(SubmitTicketForm $ticketForm,
 TicketsRepositoryInterface $tickets,
 AttachmentsRepositoryInterface $attachments,
 UserMailerInterface $mailer,
 UsersRepositoryInterface $users)
 {
 $this->ticketForm = $ticketForm;
 $this->users = $users;
 $this->tickets = $tickets;
 $this->attachments = $attachments;
 $this->userMailer = $mailer;
 }

 /**
 * Display all tickets
 * @return \Illuminate\View\View
 */
 public function getIndex()
 {
 $tickets = $this->tickets->getUserTickets(Auth::user()->id);

 return View::make('tickets.index', compact('clients', 'tickets'));
 }

 /**
 * Display resolved tickets
 * @return \Illuminate\View\View
 */
 public function getResolved()
 {
 $tickets = $this->tickets->getUserClosedTickets(Auth::user()->id);

 return View::make('tickets.index', compact('clients', 'tickets'));
 }

 /**
 * Display resolved tickets
 * @return \Illuminate\View\View
 */
 public function getOpen()
 {
 $tickets = $this->tickets->getUserOpenTickets(Auth::user()->id);

 return View::make('tickets.index', compact('clients', 'tickets'));
 }

 /**
 * Process submission a new ticket
 * @return mixed
 */
 public function postTicket()
 {
 $this->ticketForm->validate(Input::all());

 // Handle attachments
 if (Input::hasFile('attachment')) {
 $attachmendId = Uploader::attach(Input::file('attachment'));
 }

 $ticket = $this->tickets->getNew([
 'title' => Input::get('title'),
 'content' => Input::get('content'),
 'client' => Auth::user()->id,
 'attachment_id' => isset($attachmendId) ? $attachmendId : null,
 'status' => 0
 ]);

 $client = $this->users->getById(Auth::user()->id);
 $this->userMailer->TicketOpened($client);

 $this->tickets->save($ticket);

 return Redirect::back()->withMessage('Chamado enviado com sucesso');
 }

}