[Arquivado] Problemas com Internet e SVCHOST.EXE

André Godoy · Agosto 13, 2006

Olá. Bom, não sei se este é um problema comum ou não, mas ele vem me atormentando desde ontem a noite. Fui ligar meu computador, normalmente, abri o Messenger e algumas páginas do Orkut, quando de repende... o MSN desconectou, o navegador indicava como se eu não estivesse conectado e os "computadores" da conexão estavam apagados. Pensei que a conexão tinha caído, cliquei insistentemente sob o icone de conexão e não abria a janela de status de conexão. No gerenciador de tarefas, havia uma imagem "svchost.exe" em execução e no nome do usuário não havia nada escrito.

Okay, fechei o discador e tentei reconectar, mas ele (discador itelefonica) retornava erro 663 ou 636 se não me engano. Reiniciei o computador e me conectei novamente. Deixei aberto o gerenciador de tarefas e observei, na hora em que aparecia essa tarefa "svchost.exe" executada por usuário em branco, a conexão parava. Lembrando que existiam mas tarefas "svchost.exe" sendo executadas pelo "LOCAL SERVICE", "NETWORK SERVICE" e pelo "SYSTEM".

Alguém tem alguma idéia do que devo fazer?

Usando o Hijackthis consegui esse log, mas antes do problema... esperarei ele apresentar o erro novamente e postarei o log aqui.

<< LOG ANTES DE APRESENTAR PROBLEMAS >>

Logfile of HijackThis v1.99.1

Scan saved at 14:12:12, on 13/8/2006

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe

C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

C:\Arquivos de programas\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\ARQUIV~1\NORTON~1\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe

C:\WINDOWS\System32\wuauclt.exe

C:\WINDOWS\System32\taskmgr.exe

C:\Documents and Settings\André\Meus documentos\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.orkut.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ideo.blogger.com.br/

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Arquivos de programas\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\arquivos de programas\google\googletoolbar2.dll

O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\pt-br\msntb.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Rádio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\pt-br\msntb.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\arquivos de programas\google\googletoolbar2.dll

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [ccRegVfy] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccRegVfy.exe"

O4 - HKLM\..\Run: [sSC_UserPrompt] C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\UsrPrmpt.exe

O4 - HKLM\..\Run: [WebCam Go Plus Sti Service Application] Wcgopsvc

O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime

O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Arquivos de programas\Arquivos comuns\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office10\OSA.EXE

O8 - Extra context menu item: &Google Search - res://c:\arquivos de programas\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: &Translate English Word - res://c:\arquivos de programas\google\GoogleToolbar2.dll/cmwordtrans.html

O8 - Extra context menu item: Backward Links - res://c:\arquivos de programas\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cached Snapshot of Page - res://c:\arquivos de programas\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000

O8 - Extra context menu item: Similar Pages - res://c:\arquivos de programas\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Translate Page into English - res://c:\arquivos de programas\google\GoogleToolbar2.dll/cmtrans.html

O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\ARQUIV~1\ICQ\ICQ.exe

O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\ARQUIV~1\ICQ\ICQ.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\MSMSGS.EXE

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\MSMSGS.EXE

O12 - Plugin for .spop: C:\Arquivos de programas\Internet Explorer\Plugins\NPDocBox.dll

O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp

O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab

O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} -

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} -

O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab

O16 - DPF: {A1F2F2CE-06AF-483C-9F12-D3BAA72477D6} -

O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} -

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab

O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} -

O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} -

O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} -

O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab31267.cab

O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL

O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\ARQUIV~1\MSNMES~1\MSGRAP~1.DLL

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Arquivos de programas\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Speed Disk service - Symantec Corporation - C:\ARQUIV~1\NORTON~1\SPEEDD~1\nopdb.exe

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe

André Godoy · Agosto 13, 2006

<< LOG DEPOIS DE APRESENTAR O PROBLEMA >>

Logfile of HijackThis v1.99.1

Scan saved at 14:34:53, on 13/8/2006

Platform: Windows XP SP1 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe

C:\Arquivos de programas\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

C:\Arquivos de programas\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\ARQUIV~1\NORTON~1\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe

C:\WINDOWS\System32\taskmgr.exe

C:\Arquivos de programas\Discador itelefonica\DiscadorCompitelefonica.exe

C:\Arquivos de programas\Internet Explorer\iexplore.exe

C:\WINDOWS\System32\svchost.exe

C:\Documents and Settings\André\Meus documentos\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.orkut.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ideo.blogger.com.br/

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :8080