TCC em ITIL

[erik6 0]

Olá a todos, bom eu gostaria da ajuda de vcs se possivel, estou preparando um TCC sobre o ITIL e gostaria que se possivel vcs me ajudassem de alguma forma (materias, experiencias).Fico grato desde jáErik

[hinom 5]

olá erik6,

 

Na cidade de Londres, Inglaterra, existe uma empresa especializada em treinamento e negócios em IT

 

website ( agenda do curso )

http://www.tcc-net.com/home/courses/public.../#5.2007.home.4

 

navegue pelo site e faça a sua pesquisa baseada nos temas da agenda:

 

Business Analysis Essentials

Demonstrate an understanding of business strategy and strategic analysis techniques

Act as effective members of a team investigating an organisation's business systems with a view to recommending business improvements

Apply techniques in order to analyse and model business systems

Understand how recommendations for business improvement may be identified

Assist in the production of a rigorous business case covering the development and implementation of business changes

Identify how business requirements may be supported by IT systems

Data Modelling

Act as effective members of a team involved in investigating existing systems and in defining the logical data design elements of required IT systems

Used recognized entity modelling techniques in order to construct a Logical Data Model reflecting the business needs of the organisation

Perform Relational Data Analysis techniques on stored data, input specifications and output specifications to arrive at an optimised set of Third Normal Form Relations

Generate an optimum logical data model

Construct Enquiry Access Paths or equivalent that prove the viability of that model in its processing environment

DSDM 4.2 Awareness

 

 

DSDM 4.2 Practitioner

 

 

DSDM Atern Awareness

 

 

DSDM Atern Overview

 

 

DSDM Atern Practitioner

 

 

Interviewing Skills For Business Requirements

 

 

ITIL - Foundation Certificate In IT Service Management

 

 

Modelling Business Processes

 

 

Organisational Context

 

 

PRINCE2 Advanced Foundation Level With Examination

 

 

PRINCE2 For Practitioners With Examinations

 

 

PRINCE2 Overview

 

 

PRINCE2 With Foundation Examination

 

 

Programme And Project Support Office

 

 

Sandbach

 

 

Requirements Engineering

 

 

Software Testing

 

 

Systems Design & Implementation Techniques

 

 

Systems Development Essentials

 

 

Systems Modelling Techniques

 

 

Workshop Facilitation Techniques