[Arquivado] o explorer.exe encontrou um problema

marilia martins · Setembro 17, 2008

Olá, estou com o seguinte probl. Todos os programas que inicio abrem essa janela escrito: o explorer.exe encontrou um problema e precisa ser fechado, que em baixo vem escrito: depurar, enviar rel. de erro, não enviar. Se eu clico em depurar ele trava e dps de um tempo volta ou se clico em não enviar ele fecha o programa e pasta. As vezes fecha até o desktop;

alguém poderia me ajudar?

obrigada,

Marilia

Mário Monteiro · Setembro 18, 2008

Siga os passos contidos neste link

http://forum.imasters.com.br/index.php?showtopic=212175

E post aqui o log correto para uma melhor analise de seu problema

marilia martins · Setembro 18, 2008

meu log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 21:17:32, on 17/9/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Arquivos de programas\Bonjour\mDNSResponder.exe

C:\Arquivos de programas\Arquivos comuns\InterVideo\DeviceService\DevSvc.exe

C:\Arquivos de programas\Arquivos comuns\LightScribe\LSSrvc.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\Tablet.exe

C:\Arquivos de programas\Arquivos comuns\Ulead Systems\DVD\ULCDRSvr.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Arquivos de programas\CyberLink DVD Solution\PowerDVD\PDVDServ.exe

C:\Arquivos de programas\D-Link\AirPlus G\AirGCFG.exe

C:\Arquivos de programas\ANI\ANIWZCS2 Service\WZCSLDR2.exe

C:\Arquivos de programas\Java\jre1.6.0_05\bin\jusched.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe

C:\Arquivos de programas\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\system32\WTablet\TabUserW.exe

C:\Arquivos de programas\iPod\bin\iPodService.exe

C:\Arquivos de programas\Java\jre1.6.0_05\bin\jucheck.exe

C:\Arquivos de programas\Windows Live\Messenger\usnsvc.exe

C:\WINDOWS\explorer.exe

C:\Documents and Settings\Marilia\Desktop\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.5\NppBho.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.6.0_05\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Auxiliar de Conexão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: Exibir Barra de ferramentas do Norton - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\coShared\Browser\1.5\UIBHO.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll

O4 - HKLM\..\Run: [RemoteControl] "C:\Arquivos de programas\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [D-Link AirPlus G] C:\Arquivos de programas\D-Link\AirPlus G\AirGCFG.exe

O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Arquivos de programas\ANI\ANIWZCS2 Service\WZCSLDR2.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Arquivos de programas\Java\jre1.6.0_05\bin\jusched.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"

O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"

O4 - HKLM\..\Run: [googletalk] C:\Arquivos de programas\Google\Google Talk\googletalk.exe /autostart

O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Arquivos de programas\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\Windows Live\Messenger\MsnMsgr.Exe" /background

O4 - HKCU\..\Run: [EPSON Stylus CX8300 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICEL.EXE /FU "C:\WINDOWS\TEMP\E_S9B.tmp" /EF "HKCU"

O4 - HKCU\..\Run: [AdobeUpdater] C:\Arquivos de programas\Arquivos comuns\Adobe\Updater5\AdobeUpdater.exe

O4 - HKLM\..\Policies\Explorer\Run: []

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?

O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe

O4 - Global Startup: TabUserW.exe.lnk = C:\WINDOWS\system32\WTablet\TabUserW.exe

O8 - Extra context menu item: Append to existing PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Baixar Link Utiizando Gerenciador Mega... - C:\Arquivos de programas\Megaupload\Mega Manager\mm_file.htm

O8 - Extra context menu item: Convert link target to Adobe PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Translate with &Babylon - res://C:\Arquivos de programas\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/Translate.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_05\bin\ssv.dll

O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {33331111-1111-1111-1111-611111193423} -

O16 - DPF: {33331111-1111-1111-1111-615111193427} -

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://my-plastic-heart.spaces.live.com//P...ad/MsnPUpld.cab

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1166127082812

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.atrativa.com.br/games/applets/p...opcaploader.cab

O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://www.batepapobrasil.com/teste/msnchat45.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{7A3942AC-5422-4E82-B32D-069824FC232D}: NameServer = 192.168.0.1

O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Alpha Networks Inc. - C:\Arquivos de programas\ANI\ANIWZCS2 Service\ANIWZCSdS.exe

O23 - Service: Dispositivo Celular da Apple (Apple Mobile Device) - Apple Inc. - C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Arquivos de programas\Bonjour\mDNSResponder.exe

O23 - Service: Capture Device Service - InterVideo Inc. - C:\Arquivos de programas\Arquivos comuns\InterVideo\DeviceService\DevSvc.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\VAScanner\comHost.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Arquivos de programas\Arquivos comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Arquivos de programas\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Arquivos de programas\Arquivos comuns\LightScribe\LSSrvc.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\ARQUIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe

O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe

O23 - Service: NBService - Nero AG - C:\Arquivos de programas\Nero\Nero 7\Nero BackItUp\NBService.exe

O23 - Service: ServiceLayer - Nokia. - C:\Arquivos de programas\Arquivos comuns\PCSuite\Services\ServiceLayer.exe

O23 - Service: Symantec Core LC - Unknown owner - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Arquivos de programas\Arquivos comuns\Ulead Systems\DVD\ULCDRSvr.exe

--

End of file - 12663 bytes

Silas Martins · Setembro 18, 2008

Siga as Instruções:

Baixe o MSNfix.

Salve na área de trabalho, e descompacte ele, após isto, clique duas vezes em MSNFix.bat

Vai se abrir a tela MSN_Fix-menu nela aperte a opçãp R, será dado inicio ao scaneamento.

Caso o scan detecte algo irá aparecer a seguinte informação: Infection Presente, aperte enter, e prossiga.

Caso queira interromper o processo aperte a tecla Q

Na finalização vai se abrir o bloco de notas com um log, selecione todo ele e copie, que se encontra na pasta msnfix.txt.

Poste juntamente um novo log do Hijackthis

Aguardo o retorno.

marilia martins · Setembro 18, 2008

ele não criou esse msnfix.txt, tem temp.txt, vou colocar esse:

[C:\WINDOWS\system32\winchat.exe] 902AC1DCBD53F4914A55BBC89D666630

[C:\WINDOWS\system32\WinFXDocObj.exe] 660336AD0305C852122C5EEBBACE9BAF

[C:\WINDOWS\system32\winhlp32.exe] 067BF05615D56D300E0AC6F1B836AD9E

[C:\WINDOWS\system32\winlogon.exe] 6F7BDE7A1126DEBF0CC359A54953EFC1

[C:\WINDOWS\system32\winmine.exe] 7AB5BE7E23091035B327F10335533BB5

[C:\WINDOWS\system32\winmsd.exe] 544B8354C81A6BAAD5745D8970E3B33C

[C:\WINDOWS\system32\winspool.exe] 0B4B94B78123E8035B84105BC024F9F8

[C:\WINDOWS\system32\winstlr32.exe] 242300477BDDA1C54D4233E69696B268

[C:\WINDOWS\system32\winver.exe] E986FBBF584E38E3890FC08D0D61E2A9

e o novo log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 12:27:14, on 18/9/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Arquivos de programas\Bonjour\mDNSResponder.exe

C:\Arquivos de programas\Arquivos comuns\InterVideo\DeviceService\DevSvc.exe

C:\Arquivos de programas\Arquivos comuns\LightScribe\LSSrvc.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\Tablet.exe

C:\Arquivos de programas\Arquivos comuns\Ulead Systems\DVD\ULCDRSvr.exe

C:\WINDOWS\Explorer.EXE

C:\Arquivos de programas\CyberLink DVD Solution\PowerDVD\PDVDServ.exe

C:\Arquivos de programas\D-Link\AirPlus G\AirGCFG.exe

C:\Arquivos de programas\ANI\ANIWZCS2 Service\WZCSLDR2.exe

C:\Arquivos de programas\Java\jre1.6.0_05\bin\jusched.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe

E:\Arquivos de programas\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe

C:\Arquivos de programas\iTunes\iTunesHelper.exe

C:\Arquivos de programas\Arquivos comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Arquivos de programas\iPod\bin\iPodService.exe

C:\WINDOWS\system32\WTablet\TabUserW.exe

C:\Arquivos de programas\Mozilla Firefox\firefox.exe

C:\Arquivos de programas\Java\jre1.6.0_05\bin\jucheck.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe