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Bruna Garred

[Resolvido] &nbspE-mail enviando vírus!

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Olá, há mais ou menos uns 15 minutos recebi um e-mail do meu próprio endereço com um link muito estranho. É claro que é vírus!

Gostaria de saber o que tenho que fazer, porque todos os meus contatos devem estar recebendo isso. Não adicionei ninguém nos últimos dias e não costumo clicar em qualquer link na internet. Não sei como meu e-mail pode estar assim...

 

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 19:01:26, on 24/04/2012

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16421)

Boot mode: Normal

 

Running processes:

C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe

C:\Program Files (x86)\Cyberlink\PowerDVD9\PDVD9Serv.exe

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe

C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe

C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe

C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Bruna\Downloads\HiJackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/5

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USCON/5

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F2 - REG:system.ini: UserInit=userinit.exe

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20120114205059.dll

O2 - BHO: IESpeakDoc - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll

O2 - BHO: Auxiliar de Conexão do Windows Live ID - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\Program Files (x86)\GbPlugin\gbieh.dll

O2 - BHO: G-Buster Browser Defense CEF - {C41A1C0E-EA6C-11D4-B1B8-444553540003} - C:\Program Files (x86)\GbPlugin\gbiehcef.dll

O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

O3 - Toolbar: @C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.0.2282.0\npwinext.dll

O4 - HKLM\..\Run: [RemoteControl9] "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"

O4 - HKLM\..\Run: [PDVD9LanguageShortcut] "C:\Program Files (x86)\CyberLink\PowerDVD9\Language\Language.exe"

O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatchTray12OEM.exe"

O4 - HKLM\..\Run: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe"

O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot

O4 - HKLM\..\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [Google Update] "C:\Users\Bruna\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [DIMBaixando a sua atualização...1300677038363] "C:\Program Files (x86)\Corel\CorelDRAW Graphics Suite X5\Programs\DIM.exe" "c:\programdata\corel\downloads\540215253_610005\1300677038363\dim_params.xml" -Launch=3 -uibase="c:\users\bruna\appdata\roaming\corel\messages\540215253_610005\br\messagecache1\workflow"

O4 - HKCU\..\Run: [EPSON TX133 TX135 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIHJB.EXE /FU "C:\Windows\TEMP\E_SCDBF.tmp" /EF "HKCU"

O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Bruna\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll

O9 - Extra button: (no name) - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll

O9 - Extra 'Tools' menuitem: Send by Bluetooth to - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O15 - Trusted Zone: www.bancobrasil.com.br

O15 - Trusted Zone: www14.bancobrasil.com.br

O15 - Trusted Zone: www2.bancobrasil.com.br

O15 - Trusted Zone: www.bb.com.br

O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://ccfiles.creative.com/Web/softwareupdate/su/ocx/15102/CTSUEng.cab

O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab

O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~2\mcafee\msc\mcsniepl.dll

O20 - Winlogon Notify: GbPluginBb - C:\Program Files (x86)\GbPlugin\gbieh.dll

O20 - Winlogon Notify: GbPluginCef - C:\Program Files (x86)\GbPlugin\gbiehCef.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Atheros Bt&Wlan Coex Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\Ath_CoexAgent.exe

O23 - Service: AtherosSvc - Atheros Commnucations - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: Gbp Service (GbpSv) - - C:\PROGRA~2\GbPlugin\GbpSv.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: McAfee Activation Service (McAWFwk) - McAfee, Inc. - c:\PROGRA~1\mcafee\msc\mcawfwk.exe

O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\mcafee\VirusScan\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe

O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe

O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe

O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

O23 - Service: RoxMediaDB12OEM - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe

O23 - Service: Roxio Hard Drive Watcher 12 (RoxWatch12) - Sonic Solutions - C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10102 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files (x86)\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

 

--

End of file - 14794 bytes

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Olá Bruna Garred

 

 

1.

*Baixe o Bankerfix (...da Linha Defensiva) e salve-o no desktop (Área de Trabalho)

 

*Execute-o. Usuários do Windows Vista ou do Windows 7 devem clicar com o botão direito do mouse no arquivo e selecionar Executar como administrador

 

*Clique [OK] > [sIM] (se pedir alguma atualização) > [OK] > [ENTER]

 

v61cnn.jpg

 

*Ao finalizar, tecle [ENTER]

 

*Cole o relatório C:\LinhaDefensiva\relatorio.txt

 

2.

*Instale o MalwareBytes

 

*Aguarde a atualização e o programa será aberto automaticamente

 

*Selecione [Verificação completa]

 

15i807m.jpg

 

*Clique [Verificar] e selecione a partição onde o Windows está instalado ( C:\ )

 

*Clique [Verificar]

 

*Ao término, clique [OK] > [Ver Resultados] > [Remover Selecionados]

 

*Cole o relatório apresentado

 

 

Caso já tenhas o Malwarebytes instalado

 

 

*Execute-o, clique [Atualização] > [baixar Atualizações]

 

15xr76p.jpg

 

*Aguarde o término

 

*Clique [Verificação], selecione Verificação completa

 

*Clique [Verificar] e selecione a partição onde o Windows está instalado

 

*Ao término, clique [OK] > [Ver Resultados] > [Remover Selecionados]

 

*Cole o relatório apresentado

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wings, obrigada por responder.

 

BankerFix 3.1 VALKYRIE - Removedor de Bankers
Linha Defensiva | http://www.linhadefensiva.org
http://www.linhadefensiva.org/bankerfix/
-------------------------------------------------------
Data: 2012-04-25 - 15:32
-------------------------------------------------------
Lista de Definição: 2012-03-19-1 | CORE: 2012-01-27-1
=======================================================

Arquivo infectado detectado: C:\Windows\System32\explorer.exe
O arquivo só será removido quando o sistema for reiniciado




----- Fim -------------------------

 

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Versão da Base de Dados:  v2012.04.25.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Bruna :: BRUNA-PC [administrador]

Proteção: Permitir

25/04/2012 15:38:26
mbam-log-2012-04-25 (15-38-26).txt

Tipo de Verificação:  Verificação Completa 
Opções de verificações ativadas: Memória | Inicialização | Registro | Sistema de arquivos  | Heurística/Extra | Heurística/Shuriken | PUP | PUM
Opções de verificação desativadas: P2P
Objetos escaneados:  309534
Tempo decorrido: 59 minuto(s), 33 segundo(s)

Processos de Memória Detectados: 0
(Não foram detectados ítens maliciosos)

Módulos de Memória Detectados: 0
(Não foram detectados ítens maliciosos)

Chaves de Registro Detectadas: 0
(Não foram detectados ítens maliciosos)

Valores de Registro Detectadas: 0
(Não foram detectados ítens maliciosos)

Itens de Dados no Registro Detectadas: 0
(Não foram detectados ítens maliciosos)

Pastas Detectadas: 0
(Não foram detectados ítens maliciosos)

Arquivos Detectados: 1
C:\Users\Bruna\Downloads\SoftonicDownloader_para_stickies.exe (PUP.ToolbarDownloader) -> Enviado para a Quarentena e deletado com sucesso.

(fim)

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*Instale o ZHPDiag (...de Nicolas Coolman)

 

*Instale o programa

 

*Após a instalação, haverão 3 ícones no desktop (Área de Trabalho).

 

119qr8m.jpg

 

*Execute o ZHPDiag através do seu ícone no desktop. Usuários do Windows Vista ou do Windows 7 devem clicar com o botão direito do mouse no arquivo e selecionar Executar como administrador

 

zmxj51.jpg

 

*Clique no botão 14c8z77.jpg

 

*Selecione [All]

 

2a5ki3c.jpg

 

*Clique no botão 24or6ag.jpg

 

Selecione 30 Days

 

*Clique no no botão 65x4yd.jpg

 

*Aguarde o término

 

*Cole o relatório ZHPDiag.txt criado no desktop (Área de Trabalho)

 

*Caso o relatório seja grande, acesse este link

 

*Clique [selecionar arquivo...]

 

*Localize o relatório ZHPDiag.txt no desktop (Área de Trabalho) e clique [Abrir]

 

*Clique [upload file]

 

*Cole o link gerado ao lado de Download link:

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1.

*Desinstale o ZHPDiag

*Delete os arquivos ZHPDiag2.exe, ZHPDiag.txt e ZHPFixReport.txt localizados no desktop

*Delete as pastas C:\Arquivos de programas\ZHPdiag e C:\ZHP

 

2.

*Delete o BankerFix e a pasta C:\LinhaDefensiva

 

3.

*Baixe e instale o CCleaner

 

*Clique [Executar Limpeza]

 

*Clique [Registro] > [Procurar erros] > [Corrigir Erros Selecionados] > [Corrigir Todos os Erros Selecionados]

 

 

Informe se resolveu o problema.

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Oi, wings, obrigada pela ajuda!

Acho que está tudo limpo e quando acessei minha conta de e-mail passei pelas etapas de confirmação de nova senha e tal.

Acredito que esteja tudo ok.

Qualquer coisa, volto a postar aqui.

Obrigada mesmo pela ajuda! :)

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PROBLEMA RESOLVIDO

 

Caso o autor necessite que o tópico seja reaberto basta enviar uma Mensagem Privada para um Moderador com um link para o tópico.

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