[Resolvido!] area de trabalho preta sem menu iniciar e sem icones

henrique... · Fevereiro 5, 2009

ola, fais alguns dias que a area do trabalho do computador ficou preta

so consigo abrir arquivos atraves do ctrl,alt,del

a tela esta inteiramente preta sem o menu iniciar

espero que alguem me ajude a resolver este problema

agradeço desde já a ajuda

Mário Monteiro · Fevereiro 6, 2009

tente ver se obtem o log solicitado

http://forum.imasters.com.br/index.php?showtopic=165906

hgb7 · Fevereiro 6, 2009

Já tentou restaurar o sistema?

http://www.microsoft.com/brasil/windowsxp/.../restaurar.mspx

:)

henrique... · Fevereiro 6, 2009

ola,

olha quanto a restauração de sistema , eu realmente nao consigo abrir a janela do f8 lah

se voçe pudesse me explicar melhor...

entao aqui vai o log do hijackthis:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 13:52:23, on 6/2/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\ARQUIV~1\GbPlugin\GbpSv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Arquivos de programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe

C:\ARQUIV~1\AVG\AVG8\avgfws8.exe

C:\Arquivos de programas\Bonjour\mDNSResponder.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe

C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe

C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe

C:\WINDOWS\system32\svchost.exe

C:\Arquivos de programas\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe

C:\Arquivos de programas\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe

C:\ARQUIV~1\AVG\AVG8\avgam.exe

C:\ARQUIV~1\AVG\AVG8\avgrsx.exe

C:\ARQUIV~1\AVG\AVG8\avgnsx.exe

C:\WINDOWS\Explorer.EXE

C:\Windows\System\svchost.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Hijack This\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.garena.com/portal/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Arquivos de programas\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL

O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Arquivos de programas\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Arquivos de programas\AVG\AVG8\avgssie.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.5.0_06\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\ARQUIV~1\AVG\AVG8\AVGTOO~1.DLL

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\arquivos de programas\google\googletoolbar1.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Arquivos de programas\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\Windows Live Toolbar\msntb.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll

O2 - BHO: G-Buster Browser Defense Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\Arquivos de programas\GbPlugin\gbiehuni.dll

O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - (no file)

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Arquivos de programas\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\arquivos de programas\google\googletoolbar1.dll

O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\Windows Live Toolbar\msntb.dll

O3 - Toolbar: (no name) - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - (no file)

O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\ARQUIV~1\AVG\AVG8\AVGTOO~1.DLL

O4 - HKLM\..\Run: [ccApp] "C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [NAV CfgWiz] C:\Arquivos de programas\Arquivos comuns\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\ARQUIV~1\SYMNET~1\SNDMon.exe

O4 - HKLM\..\Run: [sMSERIAL] sm56hlpr.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Arquivos de programas\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Arquivos de programas\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup

O4 - HKLM\..\Run: [AVG8_TRAY] C:\ARQUIV~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\RunOnce: [ GbPluginUni] RunDll32.exe C:\ARQUIV~1\GbPlugin\gbiehuni.dll,Gbieh

O4 - HKLM\..\RunOnce: [hpmanager] C:\Windows\System\svchost.exe

O4 - HKCU\..\Run: [msnmsgr] "C:\Arquivos de programas\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [DownloadAccelerator] "C:\Arquivos de programas\DAP\DAP.EXE" /STARTUP

O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Arquivos de programas\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Arquivos de programas\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')

O8 - Extra context menu item: &Clean Traces - C:\Arquivos de programas\DAP\Privacy Package\dapcleanerie.htm

O8 - Extra context menu item: &Download with &DAP - C:\Arquivos de programas\DAP\dapextie.htm

O8 - Extra context menu item: &Windows Live Search - res://C:\Arquivos de programas\Windows Live Toolbar\msntb.dll/search.htm

O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx

O8 - Extra context menu item: Download &all with DAP - C:\Arquivos de programas\DAP\dapextie2.htm

O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.5.0_06\bin\ssv.dll

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Arquivos de programas\ICQLite\ICQLite.exe

O9 - Extra 'Tools' menuitem: ICQ Lite - {B863453A-26C3-4e1f-A54D-A2CD196348E9} - C:\Arquivos de programas\ICQLite\ICQLite.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe

O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/PT-BR/a-UNO1/GAME_UNO1.cab

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab

O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/in...l/installer.exe

O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399008} (GbPluginObj Class) - https://clickbanking.unibanco.com.br/GbPlug...GbPluginUni.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Arquivos de programas\AVG\AVG8\avgpp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL

O20 - Winlogon Notify: GbPluginUni - C:\Arquivos de programas\GbPlugin\gbiehuni.dll

O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll

O23 - Service: Agendador do LiveUpdate automático - Symantec Corporation - C:\Arquivos de programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe

O23 - Service: Dispositivo Celular da Apple (Apple Mobile Device) - Apple Inc. - C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: AVG8 Firewall (avgfws8) - AVG Technologies CZ, s.r.o. - C:\ARQUIV~1\AVG\AVG8\avgfws8.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Arquivos de programas\Bonjour\mDNSResponder.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe

O23 - Service: Gbp Service (GbpSv) - - C:\ARQUIV~1\GbPlugin\GbpSv.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Arquivos de programas\Arquivos comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Arquivos de programas\iPod\bin\iPodService.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\ARQUIV~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: Serviço de proteção automática do Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe

O23 - Service: SAVScan - Symantec Corporation - C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\ARQUIV~1\ARQUIV~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: ServiceLayer - Nokia. - C:\Arquivos de programas\PC Connectivity Solution\ServiceLayer.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\SNDSrvc.exe

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe

O23 - Service: WMP54Gv4SVC - GEMTEKS - C:\Arquivos de programas\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

--

End of file - 12096 bytes

DigRam · Fevereiro 7, 2009

Bom Dia! henrique...

<@> Baixe: < FixPolicies >

<@> Salve-o no Desktop ou Disco local ( C ).

<@> Execute o arquivo FixPolicies.exe,com um duplo-clique.

<@> Clique em Install.

<@> Abra a pasta FixPolicies --> Clique em Fix_policies.cmd

<@> Dê permissão ao reparo,caso seja negada por programas de proteção.

<@> Aguarde o término da verificação!

--------------------------------

<@> Baixe: < SDFix > ( ...by andymanchesta )

<@> Salve-o no Disco Local-C e,descompacte-o aí mesmo.

<@> Reinicie o computador em Modo de Segurança. <-- Link!

<@> Dê um duplo clique em: < runThis.bat >

<!> Caso uma janela abra e feche,repentinamente!
<!> Vá em Iniciar --> Executar --> Digite ou cole: %systemdrive%\SDFix\apps\FixPath.exe /Q --> OK!

<!> Reinicie o computador e execute,novamente,o SDFix.

<!> Caso não funcione,verifique a variável %comspec%.

<!> Clique direito do mouse,em Meu Computador --> Propriedades --> Avançadas.

<!> Em Variáveis do Ambiente,verifique se a variável ComSpec,tem o seguinte valor para o cmd.exe:

<!> Valor: %SystemRoot%\system32\cmd.exe

<@> Aperte o Y.

<@> Aguarde a conclusão!

<@> Terminando,aperte Enter. ( Ou,qualquer tecla!)

<@> O computador será reiniciado!

<@> Aguarde,ainda,a conclusão da limpeza.

<@> @@@@@@@@@@@@@@@@@@@@@

<@> Poste os relatórios: Report.txt + HijackThis,atualizado.

Abraços!

henrique... · Fevereiro 7, 2009

olaaaa

o computador voltou ao normal ,mas apareceram uns ...sla uns arquivos ocultos na area de trabalho

talves nao seja nda mais de qualquer forma e bom citar tmb que antes quando eu reiniciava o computador com algum arquivo aberto ele começava a finaliza-lo e ai aparecia a area de trabalho com a seguinte mensagem :a estação de trabalho esta desativada

então ai vai o log do hijack

----------------------------

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 13:10:31, on 7/2/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\ARQUIV~1\GbPlugin\GbpSv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccSetMgr.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Arquivos de programas\Symantec\LiveUpdate\ALUSchedulerSvc.exe

C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\ARQUIV~1\AVG\AVG8\avgwdsvc.exe

C:\ARQUIV~1\AVG\AVG8\avgfws8.exe

C:\Arquivos de programas\Bonjour\mDNSResponder.exe

C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7Debug\mdm.exe

C:\Arquivos de programas\Norton AntiVirus\navapsvc.exe

C:\Arquivos de programas\Norton AntiVirus\SAVScan.exe

C:\WINDOWS\system32\svchost.exe

C:\Arquivos de programas\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

C:\Arquivos de programas\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe

C:\ARQUIV~1\AVG\AVG8\avgam.exe

C:\ARQUIV~1\AVG\AVG8\avgrsx.exe

C:\ARQUIV~1\AVG\AVG8\avgnsx.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\Security Center\SymWSC.exe

C:\WINDOWS\Explorer.EXE

C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe

C:\Arquivos de programas\Java\jre1.5.0_06\bin\jusched.exe

C:\WINDOWS\sm56hlpr.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Arquivos de programas\Nokia\Nokia PC Suite 6\LaunchApplication.exe

C:\Arquivos de programas\iTunes\iTunesHelper.exe

C:\Arquivos de programas\Arquivos comuns\InstallShield\UpdateService\issch.exe

C:\Arquivos de programas\Arquivos comuns\Symantec Shared\ccApp.exe

C:\Arquivos de programas\PC Connectivity Solution\ServiceLayer.exe

C:\ARQUIV~1\AVG\AVG8\avgtray.exe

C:\Arquivos de programas\DAP\DAP.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\Arquivos de programas\WinZip\WZQKPICK.EXE

C:\Arquivos de programas\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Arquivos de programas\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Arquivos de programas\Messenger\msmsgs.exe